Baltimore County Leader Insight: Katie McInnes

 

Baltimore County Leader Insight, Katie McInnes, Execitove Vice President, Gray & Son (headshot)

A Special Interview: July 2023

 

What do you feel is the greatest challenge in Baltimore County and how does it impact you and your work?

There are many important challenges in the county and the region so it’s hard to pick one. From my company’s perspective, I would like to see more value in the taxes that we pay. I am in the asphalt and paving business so the need to keep our road maintenance programs fully funded and functioning is extremely important to me. This creates and provides jobs. It also keeps motorists and tax-paying citizens safe.

 

How does your work as a civic leader impact your work at Gray & Son?

Being present in the community has always been a very important part of our company values and to me personally. I believe giving back is good for the soul. It keeps things in perspective and helps one remember the big picture. I have been searching for a nonprofit to work with and recently joined the board of Turn Around, Inc. After spending time getting to know my LBC classmate, Turn Around Director Amanda Rodriguez, I learned more about Turn Around’s mission and felt a true connection. I knew in my heart it was meant to be. Being part of a nonprofit has and will continue to help me develop as a leader, as the nonprofit and for-profit worlds are very different.

 

How did the LBC experience shape you?

My experience at LBC was very rewarding for me personally and professionally. I had to push myself out of my comfort zone. The 360 assessment was extremely helpful to me as a leader of my third-generation family business— which is very tricky, I promise. LBC opened my eyes to many challenges that Baltimore County faces and has pushed me to want to be more involved and aware of what’s going on in my community.

 

Why did you choose to become a Lifetime Alumni Member?

Connections and relationships! I’ve met some of the most inspiring people at LBC and I am so very thankful for the relationships I made during the program. I hope that I will make more through being a Lifetime Alumni Member.

 

What life experience has most shaped who you are as a leader?

I am not sure that I can say there is one single life experience that has shaped me as a leader. What I can tell you is who has shaped me as a leader. My grandfather and my father are the two most hardworking and giving people I have ever known! Their work ethic and integrity are what have made Gray & Son the reputable company that it is today. I am proud to help carry on in their footsteps. I hope my girls will feel the same way one day.

 

In your opinion, what personal trait is most important to being a good leader and why?

Different leaders have different styles and that is what makes a good leadership team. At Gray & Son, our leadership team has a variety of traits that make us whole. My personal trait is being compassionate and having integrity. I want my employees to always know that I am fair, that they are part of the family, and that we know that they are our greatest asset.

A Celebration to Remember: LBC’s Ruby Anniversary and 2023 Commencement

[PHOTO]

On June 8 at The Gordon Center for the Performing Arts, LBC celebrated 40 years of service and community and the commencement of the LBC Class of 2023. The positive energy and excitement in the room was palpable. The LBC Class of 2023 was riding the high of a fantastic 10-month journey of personal and professional growth where they each made 51 new friends and came away with new vigor for civic engagement. Alumni from every decade of LBC’s history joined together to welcome the Class of 2023 to the alumni network and celebrate the organizations 40 year history. The event was made possible by generous sponsors, hard-working volunteers and supportive vendors. View the program and photo through the links below to learn more about these wonderful supporters and the great time had by all.

 

PROGRAM BOOK: LBC Ruby Anniv and 2023 Commencement Program Book 06 12 2023

COMMEMORATIVE VIDEO: Click here

 

 

Baltimore County Leader Insight: Jaeah Fortune

 

A Special Interview: June 2023

 

What do you feel is the greatest challenge in Baltimore County and how does it impact you and your work?

Baltimore County has such a wide-spanning demographic, varying in levels of education, economic stability and opportunity, and access. We have communities steeped in great wealth and prosperity, and others struggling under the weight of abject poverty. We also have an incredible number of public and private companies, non-profit organizations, and government services with the means to provide resources to help alleviate the challenges experienced in our county. The greatest challenge is a gap between resource providers and those in need. There can be limited knowledge of and access to resources that would otherwise serve to support deficits in the community. Resource accessibility issues can include transportation, lack of disability consideration, or just general lack of knowledge of what’s available. Within my organization I’m very invested in working with our Senior Leadership team to expand employment and professional development opportunities for our internal talent, focusing not on an associate’s disability, but on their abilities, their skills, their potential, and their motivation to succeed. My HR team also works to stay connected to available resources and to assist with access for our Associates.

What do you see as LBC’s greatest strength as developed over its 40-year history?

LBC acts as a conduit in Baltimore County, drawing top leaders and civic-minded individuals to learn more about the region’s struggles and needs, while giving organizations who are working to serve the needs of the community a platform to convey their needs to a captive, engaged audience. This uniquely positions these organizations along with the LBC participants to address current opportunities in a relevant way. LBC also works hard to create a safe space for courageous authenticity, allowing for challenging conversations and working through difficult issues in a solutions-oriented environment. These nuances of the program create the ideal circumstances for making impactful connections and truly working toward change.

How does your work as a civic leader impact your work at the BISM?

As the Director of Human Resources for BISM, my work revolves greatly around creating and supporting employment opportunities and growth for all our Associates including those experiencing blindness. I am very intentional about training and development, performance management, and overall accessibility. I’m grateful for an opportunity to be a part of an organization that is so instrumental in the advancement and progression of blind rehabilitation and employment. My personal civic leadership gives me a chance to offer my time and skills in similar support to other causes with which I feel personally aligned. While my professional journey with BISM and my personal civic engagement journey exist on 2 different roads, both roads lead to the common goal of increased access to necessary and impactful resources and improved outcomes for members of marginalized communities in our region.

How did the LBC experience shape you?

My LBC Experience did change me and I believe I’ll be discovering residual impact in my career and civic engagement for years to come. LBC increased my sense of responsibility to the challenges in my community. I no longer have the false sense that “someone else will fix it.” This program elevated my level of personal accountability to be a driving force for the changes I want to see. LBC has also amplified my voice through my network and the LBC platform. I am excited to continue to grow in my civic engagement and look forward to years of continued engagement with this program.

What life experience has most shaped who you are as a leader?

Mentorship – At every critical juncture in my life, I can identify the person whose mentorship made my progression possible. Some mentorship was intentional, and I am grateful for those who sought me out or to whom I reached out, who were willing to share their gifts and time with me. Others have mentored me without meaning to, leading by example, and giving me a guide to follow. In some cases, it was singing my praises in front of others, or giving me difficult feedback about myself to help me grow. I wouldn’t be the leader I am today without mentorship, and I am intent on paying in forward.

In your opinion, what personal trait is most important to being a good leader and why?

I know that the higher you advance in leadership, the fewer people there are who are in a position to hold you accountable in the conventional sense. This is why personal accountability is one of the most important personal traits for a good leader. Holding yourself to an elevated standard and having the self-awareness to acknowledge when you’ve fallen short of that standard and regroup is paramount to success and to motivating and inspiring others to want to work for you.

 

Baltimore County Leader Insight: Rhonda Pringle

Baltimore County Leader Insight. Rhonda Pringle. Market President & Publisher, Baltimore Business Journal.

A Special Interview: May 2023

 

What do you feel is the greatest challenge in Baltimore County and how does it impact you and your work?

Baltimore County has a diverse community, great universities, healthcare and great amenities. There is so much potential to build upon, but the county will need to address infrastructure issues, such as transportation, school overcrowding and sewage to continue to attract businesses and residents and ensure economic growth. As publisher of the Baltimore Business Journal, it certainly plays a role in our coverage of Greater Baltimore. For the region to thrive, Baltimore County must thrive. We need a resilient region to continue to attract business and talent.

What do you see as LBC’s greatest strength as developed over its 40-year history?

LBC’s greatest strength is helping leaders connect the dots as it relates to the needs in Baltimore County and our role in advocating for and working towards creating more equitable, sustainable, and inclusive communities. We don’t know what we don’t know, and I now understand not only the ways in which I can make a positive impact but where my help is most needed.

How does your work as a civic leader impact your work at the BBJ?

I’m closer to the issues impacting our small business community. I use what I’m hearing and seeing to inform us on the issues impacting small businesses. I also think that my work as a civic leader has helped me to develop a great deal of empathy for the unique challenges faced by marginalized communities, which makes me a better advocate for our coverage of women and minority-led businesses and nonprofits.

How did the LBC experience shape you?

There were two experiences during my class time with LBC that had a significant impact on my worldview. First, was a presentation by United Way of Central Maryland. I wasn’t familiar with the term “ALICE families.” That you can have two people in the household employed full-time and still struggling to make ends meet really hit home the importance of a living wage – and even a $15/hr minimum wage doesn’t cut it. Second, was the day spent with the Baltimore County Police Department. As a Black woman, I struggled with some of the outcomes of the training exercises, but I also gained a greater level of understanding and empathy for how incredibly difficult the job of a police officer is.

What life experience has most shaped who you are as a leader?

As a college student I had an opportunity to volunteer to tutor at a children’s home. It was challenging because these kids were dealing with issues of poverty, feeling abandoned, stigmatized. I spent a lot of time just listening and trying to find ways to help them better cope. That needed to be done before we could begin to dig into a school assignment. It’s a reminder to me every day that I’m leading individuals, not just teams; some that have challenges that I may not be privy to. I have to make space for that so that I’m a better listener but also a better support system when needed.

In your opinion, what personal trait is most important to being a good leader and why?

I think one of the greatest traits missing from leadership is empathy. I know it keeps coming up, but when I hear about the companies with great cultures, it always boils down to whether employees believe that the leadership genuinely cares about them.
It brings to mind one of my favorite quotes from Maya Angelou: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.

 

Baltimore County Leader Insight: Laura Riley

Laura Riley, Director, Baltimore County Department of Aging

A Special Interview: February 2023

What do you think is the greatest challenge facing Baltimore County Dept. of Aging?

The population is aging. One in four residents of Baltimore County is over the age of 60 and that number continues to grow. Our role becomes more critical than ever to work proactively to help older adults live their best quality of life. Empowering individuals to take control of their health, finances and living environment before they face a crisis is our biggest challenge.

 

How have mental health needs shown up in your work and what are some strategies in place to address it? 

COVID brought its own challenges to what was already an issue of social isolation and loneliness. We have characteristically seen depression and isolation because the aging experience can come with retiring and losing the social network associated with co-workers, deaths of spouses and other relatives, and mobility and health changes. Add to that the times of quarantining and avoiding contact for fear of contracting COVID and we have a major issue.

Our 21 senior centers offer the opportunity for socialization, support groups and educational activities related to life changes and depression. We also offer:

  • Meals served daily at our senior centers and partnering community sites for a chance to dine with friends.
  • Individual counseling services offered through our community partners.
  • A friendly visitor program called HomeTeam, which pairs volunteers of any age with homebound older adults to provide a weekly visit or phone call.

Anyone interested in becoming a volunteer can call 410-887-4141.

 

How can leaders support the Department of Aging?

Leaders can support our efforts by collaborating with BCDA to provide programs and services that can enhance the quality of life of our community’s older adults. Additionally, volunteering on our local Senior Center Council Boards or the Commission on Aging to share expertise is invaluable. Leaders can also be sensitive to the needs of their workforce who may be caregiving for an older relative and also offer pre-retirement seminars which focus not just on the financial and benefit elements of retirement but also the future planning of what they will spend their time doing and how to access the Department of Aging programs and services.

Visit our website at baltimorecountymd.gov/aging to see the wealth of opportunities or reach out to me at LRiley@baltimorecountymd.gov.

 

What life experience has most shaped who you are as a leader?

I have worked with many leaders in my 37-year career at Baltimore County. I believe that I gained valuable qualities from each of them. I observed from my many levels in the agency, and developed my own style based on how their leadership made me feel as an employee.

I incorporated what made me feel valued and engaged and avoided what was alienating and disingenuous.  Ultimately, this developed into my servant leadership style.

 

In your opinion, what personal trait is most important to being a good leader and why?

Openness. Openness to different viewpoints, opinions, experiences, traditions and cultures. A good leader has to acknowledge that they are not the smartest or the most creative because they will miss the vast contributions others bring to the table.

Baltimore Area Nonprofits Led by LBC Alumni

Baltimore Area Nonprofits Led by LBC Alumni

(updated Nov 9, 2023)

 

volunteers stacking cans at CAN

During LBC’s 40 year history, many leaders have launched or grown careers in nonprofit organizations. Just as the individuals in the LBC alumni network come from diverse backgrounds, the organizations they represent serve diverse missions. Whether you are passionate about food access, education equity, housing or any number of issues, you are likely to find an LBC alum supporting that mission. The list below includes organizations where LBC alumni work. Please reach out to support them. If you would like an introduction, reach out to LBC staff at info@leadbaltimore.org.
A Step Forward, Lela Campbell 2004
Alzheimer’s Association, Ellen Torres 2008
Ascension St. Agnes, Aaron Piccirilli 2012
Associated Black Charities, Chrissy Thornton 2024
Baltimore County Public Library, Natalie Edington 2019
Baltimore Humane Society, Lisa Poland 2017
Baltimore Hunger Project, Lynne Kahn 2018
Baltimore Medical Systems, Shirley Sutton 2013
Blind Industries and Services Maryland, Jaeah Fortune 2023
Board of Child Care, Kristian Sekse 2020
Building STEPS, Debra Hettleman 2000
Cal Ripken, Sr. Foundation, Elise Lee 2007
CareFirst BlueCross BlueShield, Regina Clay 2023
CASA of Baltimore County, Jennifer Stine 2017
Catholic Relief Services, Linda Koehnlein 2012
Community Assistance Network (CAN), Megan Goffney 2021
Community College of Baltimore County (CCBC), Ann-Marie Thornton 2018
Coppin State University, Tenyo Pearl 2020
Dundalk Renaissance Corporation, Nick Staigerwald 2024
Empower4Life, Jennifer Cox 2020
Financial Planning Association of Maryland, Lyn Phelps 1998
Generations Family Services, Patricia Thompson 2003
Goodwill Industries of the Chesapeake, Inc., Holly Bangay 2011
Goucher College, Susan Cohen 2023
Greater Baltimore Medical Center (GBMC), Tina Kummelman 2020
Hunt Valley Church, Frank Boswell 1999
International Association of Black Triathletes, Tekemia Dorsey 2020
Irvine Nature Center, Brooks Paternotte 2021
Jewish Community Center of Greater Baltimore, Barak Hermann 2023
Johns Hopkins Hospital, Patricia Engblom 2005
LifeBridge – Northwest Hospital, Craig Carmichael 2016
Maryland Family Network, Beth Morrow 2024
Maryland Food Bank, Kisha McCray 2019
Maryland State Education Association, Cheryl Bost 2008
MedStar Family Choice, Theresa Bittle 2013
MedStar Franklin Square Hospital Center, Tricia Isennock 2009
Morgan State University, Denise Smith 2020
Mosaic Community Services/Sheppard Pratt, Jeffrey Richardson 2004
Mt. Washington Pediatric Hospital, Justina Starobin 2014
National Kidney Foundation Serving Maryland and Delaware, Patricia Dash 2018
New Covenant Community United Church of Christ, Brian Murray 2013
New Pathways, Mark Mittelman 2006
Opportunity Builder, Inc. (OBI), Marsha Legg 2004
Penn-Mar Human Services, Kevin Walker 2020
Pressley Ridge, Simone Bramble 2024
Sheppard Pratt Health System, Carrie Etheridge 2023
Spectrum Support, Cindy Freeman 2023
St. Elizabeth School, Kristin O’Ferrall 2009
St. Peter’s Adult Learning Center, Chip Woods 2005
Opportunity Builders, Ramie Mays 2022
The Arc Baltimore, Katy McGuire 2015
The Family Tree, Carolyn Finney 1997
The IMAGE Center of Maryland, Michael Bullis 2018
The Jack and Nancy Dwyer Workforce Development Center, Inc., Maria Darby 2001
The League for People with Disabilities, David Greenberg 2009
The Robert Deutsch Foundation, Neil Didriksen 1995
Towson University, Patricia Bradley 2020
United Way of Central Maryland, Patti Provance 2021
University of Maryland Baltimore County (UMBC), Ken Baron 2021
University of Maryland Medical Center (UMMC), Kellie Edris 2019
University of Maryland St. Joseph Medical Center, Lisa Hargett 2022
Village Learning Place, Liesje Gantert 2010
Y in Central Maryland, Dawn Chrystal-Wolfe 2020

Baltimore County Leader Insight: John Hoey

Baltimore County Leader Insight: John Hoey, The Y in Central Maryland

A Special Interview: August 2022

What do you think is the greatest challenge facing Baltimore County?

The challenges facing Baltimore County, and in fact, the whole region, are many, but if I had to pick one, I’d say that it’s the growing income gap and the shrinking middle class. Baltimore County is a wonderfully diverse place, but it’s like so many communities across the state and country. Healthy and thriving communities rely on strong connectivity between neighborhoods, great public schools, and a general sense of well-being across the entirety of the population. That’s becoming more and more of a challenge as so many socio-economic factors are squeezing middle and lower income families out of the American dream that we all grew up believing in and benefiting from. We need to work harder to create a fairer, more equitable and more connected Baltimore County.

 

How does The Y in Central Maryland address the needs of our community?

In short, in so many ways. We focus on youth development, healthy living and social responsibility, and we do that at scale. As such, we work in the areas of early childhood development, community schools, afterschool enrichment, summer camp and enrichment, health and wellness, mentoring and so much more. In the past several years, we have also jumped into the food access arena, working hard to provide access to healthy food for those who are struggling. In all this work, we focus on building an inclusive community and breaking down the barriers that have historically prevented too many people and families from accessing these essential opportunities. To learn more about our mission and work, follow this link: The Y’s Case for Support.

 

How can the community support your work?

Thanks for asking! There are many ways that someone can support the work of the Y.  One way is to become a member of the Y, which I guarantee will be a positive for you and your family. A second way to support our work is to volunteer.  We have many types of volunteer opportunities and many ways to do that, whether it’s through one’s company or individually. For more information, follow this link: https://ymaryland.org/volunteer. Finally, one can donate to support our work. With financial support from the community, we can make anything we do happen. To learn more, follow this link.

 

What life experience has most shaped who you are as a leader?

When I reflect on growing up and going to college, I would say the fact that I needed to be very independent and work early in my life, and the fact that I had to pay for my college tuition myself as our family had a lot of kids and not a lot of extra cash laying around. That made me understand the value of hard work, and the fact that grit is often more important than whether someone went to a “brand-name” school. As I think about my career, the fact that I’ve worked in multiple industries and in both the private sector and in the not-for-profit sector has given me a wider perspective as both a leader and an innovator.

 

In your opinion, what personal trait is most important to being a good leader and why?

There’s undoubtedly more than one important personal trait needed to be a good leader, but in my experience I believe that a great leader is someone who can attract, develop and get the most out of a diverse set of people. Great leaders surround themselves with people who look and think differently than them, and who bring different experiences to bear. As such, one has to realize that there is no one way to lead when one has a diverse team. I think it makes leadership more interesting and gratifying.

Baltimore County Leader Insight: Sam Novey

Baltimore County Leader Insight: Sam Novey, Co-Founder, Baltimore Votes

A Special Interview: July 2022

What is uniquely important about this state primary election?

It’s extraordinarily important that every voter vote in every election they are eligible to vote in. Even if you don’t like the candidates or the race is not super competitive. Politicians and parties use the voter file – the publicly available list of all the registered voters and which elections they’ve voted in – to figure out which voters and communities to prioritize and which folks to ignore. When only some voters and communities show up to vote, it makes our whole community weaker. It leads politicians to overemphasize some issues and ignore others and makes it harder for us to govern ourselves together in a way that respects and benefits everyone. So this election is obviously extremely important because of the many tight races and influential offices on the ballot. But it’s also important just because it’s an election and because everyone’s participation is essential.

 

What is the greatest challenge to fulfill your mission of getting every person in every precinct to vote in every election in Baltimore?

The greatest challenge is building a network of local leaders in each voting precinct who are dedicated to including every single voter in their precinct. It’s hard work to identify those leaders, It’s hard work to support them and resource them in developing plans to do great outreach in their neighborhoods. And it’s particularly hard to sustain and grow their leadership from election to election. But it makes a huge difference. So we go to work at the Baltimore Votes Coalition everyday doing that work of growing our network of community leaders and then supporting and resourcing with everything they need in order to eventually include every voter in their community.

 

How are you inspiring the next generation of leaders in your field?

I had an amazing experience this spring working with students from across the region this spring on a “Democracy Data Science Hack-a-thon” to analyze the Baltimore voter file and provide the local leaders we serve with critical information that can help inform their strategies and message to the community. They produced some amazing products like a precinct turnout dashboard to inform party at the polls hostshistograms of various aspects of Baltimore City Voter dataanalysis of how voter turnout connects with other Baltimore Neighborhood Indicators Alliance signals, and visualizations of where civic group have strong membership and where they need to grow. It was so valuable for us to work with these students. I hope they go on to continue bringing their data science skills to the work of building a work inclusive democracy and I know that the work they did with us has already inspired some of the existing leaders in our field to try out new ideas and strategies.

 

What life experience has most shaped who you are as a leader?

I co-founded the Students Learn Students Vote Coalition with Clarissa Unger in 2016. The SLSV Coalition is the national hub & largest nonpartisan network in the country dedicated to increasing student voter participation. Our work over the last seven years to grow and cultivate and steward this community to more than 400 coalition partners with a reach of over 2,000 higher education institutions has taught me so much about the persistence and humility and tenacity required to build power with a constituency.

 

In your opinion, what personal trait is most important to being a good leader and why?

The tenacity to try something new paired with the humility to listen to feedback and the tenacity to keep going in spite of opposition. I guess that is three personal traits? I stand by my answer anyway. Leaders need to be multifaceted!

Join the LBC Team! We are hiring!

Join our small, creative, and dynamic team where your contributions matter. Leadership Baltimore County (LBC) is seeking an administrative professional who is organized, driven and an out-of-the-box thinker to join our team on a full-time basis. Together, we direct an annual community leadership program and alumni activities.

Highly motivated, detail-oriented, self-starters who thrive in a team environment are encouraged to apply.

Email resume and cover letter detailing how you are qualified to info@leadbaltimore.org. Applications will be considered on a rolling basis until the position is filled. LBC is an equal opportunity employer and encourages candidates from diverse backgrounds to apply.

POSITION DESCRIPTION

TITLE: Administrative Specialist

BACKGROUND: Leadership Baltimore County, Inc. (LBC) is a federally recognized, 501(c)(3) nonprofit organization established in 1983. LBC’s mission is to bring high achievers with diverse perspectives together to heighten their civic awareness, enhance their organizational effectiveness and become a driving force for positive change in their workplace and Baltimore County as a whole.

Our mission is achieved through two core programs: Signature and Alumni. Our Signature Program explores the challenges and opportunities facing Baltimore County in monthly day-long sessions from September through June. The hallmarks of our sessions are: (1) engaging dialogues with the movers, shakers, and decision-makers in Baltimore County; and (2) experiential activities in and out of the “classroom.” Topics examined may include economic development, education, public safety, social services, Baltimore County government, Maryland State government, transportation, healthcare, civic engagement, regionalism, diversity, and the environment. Upon graduating from the ten-month program, LBC alumni engage in the community by taking on leadership roles with nonprofit and community organizations, and/or government advisory boards or task forces. Our Alumni Program provides ongoing learning and engaging activities for its alumni of approximately 1,200 individuals.

Position descriptions are a general depiction of assignments. Since LBC has a small staff and an extensive array of tasks, our team is flexible and expects to be called upon in a variety of ways that cannot always be anticipated in the position description.

CULTURE: LBC has a small staff of three full-time employees. We work closely together, collaborating and communicating daily. We value systems thinking (viewing each of our projects as they fit with our current strategies and projects, organizational mission, the needs in our region, and the greater good), critical thinking (challenging the status quo and supporting continual improvement), and courageous authenticity (speaking up for what you believe.)

JOB OBJECTIVE: To ensure that all of LBC’s administrative functions run efficiently, effectively, and accurately using appropriate technology and project management systems.

ACCOUNTABILITY: Directly reports to the President/CEO.

CLASSIFICATION: This is a full-time, non-exempt position.

SCHEDULE: In addition to regular responsibilities, support is required at in-person events including an overnight retreat in September, monthly Retreat Days from October through June, and alumni events which may occur in the mornings or evenings. Some job functions may be performed remotely.

RESPONSIBILITIES: Provide all administrative support across all aspects of the organization.

Data Management

  • Oversee continual quality improvement of the CRM (Constituent Relationship Management) system (Salesforce) by initiating new procedures, fields, and functions as needed and connecting staff with training resources.
  • Create and monitor monthly dashboards utilizing existing reports and forms
  • Maintain the database and email marketing platform (Salesforce and Mailchimp) with up-to-date information on class members, alumni, dues, events, donors, stakeholders, etc.
  • Research contact information for all various stakeholders
  • Create ad hoc reports, as needed
  • Maintain online member directory

Signature Program

  • Arrange for all candidate interviews upon receiving online applications
  • Schedule alumni to serve as interviewers
  • Prepare and distribute applications and other necessary documents to all interviewers
  • Collect candidate rating sheets after interviews
  • Create and send acceptance packets to new class members
  • Ensure receipt of and maintain all documents new class members must sign and remit
  • Identify and manage the booking of the opening retreat venue
  • Prepare class roster and binders for Opening Retreat
  • Order meals and refreshments for all events as needed (i.e., Information Breakfasts, Retreat Days, Center Stage event, alumni events, etc.)
  • Provide event management support for Retreat Days such as securing space, preparing name tags and signage, packing supplies, supporting health and safety protocols, arranging transportation, creating online evaluations, creating thank you letters for speakers, etc.
  • Attend Retreat Days, manage registration and catering, assist with note taking and photography
  • Select, order, and prepare commencement gifts for class members

Alumni Program

  • Manage alumni and public events as needed, including developing and managing event planning timelines, promoting events through social media, tracking registration, and providing reports to the Alumni Engagement Committee
  • Compile reports on each event and record attendance in Salesforce
  • Coordinate alumni membership campaign
  • Create or update cover letter
  • Create invoices
  • Generate mailing lists
  • Utilize Salesforce to send email reminders
  • Track payments in the database, QuickBooks, and best class ever spreadsheet

Fund Development & Financial

  • Prepare invoices for sponsors, tuition, and board pledges
  • Create thank you letters for donors
  • Enter transactions in QuickBooks, reconcile bank and investment accounts monthly
  • Prepare monthly financial statement reports for President & CEO
  • Assist with sponsorship solicitations for Retreat Days, alumni events, and Commencement/All Class Reunion
  • Assist with recruitment, as needed
  • Provide accounting firm with the documentation needed to prepare year-end financials and 990

Board and Committees

  • Send calendar invitations to all board members each new calendar year
  • Prepare and distribute board packets one week before each meeting
  • Prepare and update electronic board binders annually
  • Schedule new board member orientation meetings
  • Ensure receipt of and maintain all documents board members must sign and remit
  • Schedule Zoom meetings for virtual board meetings and secure location for in-person meetings
  • Order food and provide administrative support for an annual board retreat
  • Provide logistical support for committee meetings, as requested

Other

  • Order office supplies
  • Create weekly staff meeting agendas

QUALIFICATIONS:

  • Proven ability in database management / CRM systems, preferably Salesforce
  • Knowledge and experience with bookkeeping and financial management
  • Proficient in Microsoft Office Suite
  • Demonstrated flexibility and excellent organizational skills
  • Ability to pay close attention to detail with a high degree of accuracy
  • Effective written, verbal, and listening communications skills
  • Ability to manage multiple assignments, set priorities, meet goals and deadlines, and adapt to changing conditions
  • Ability to set and adhere to high standards
  • Respect and appreciation for diverse perspectives as well as a sensitivity to those who may be “different” than you
  • Ability to find solutions to problems using creativity, reasoning, and past experiences along with the available information and resources
  • Ability to work well independently as well as part of a team
  • Ability to exercise initiative, good judgment, and discretion
  • Ability to plan activities and programs such as meetings, orientations, retreats
  • Ability to work a variable schedule on occasion, including early mornings, evenings, and/or weekends for scheduled meetings and events

 

Baltimore County Leader Insight: Mark Millspaugh

Baltimore County L:eader Insight, Mark Millspaugh, Director, Baltimore County Department of Social Services

 

A special interview, January 2022

  1. What is the most important issue facing the Baltimore County Department of Social Services (BCoDSS) right now and how are you working to address it?

BCoDSS believes that strong families are the essential building blocks for strong communities, and strong communities are the essential building blocks for a strong County, State and Nation.  As such, supporting families is essential so that all members from all generations are able to meet their full potential. Sadly, we continue to see the negative impacts of substance use, mental health disorders, trauma and the many ramifications of poverty create challenges for families that prevent them from fulfilling their potential as the strong building blocks we know they can be.

  1. How are you and your department inspiring the next generation of social workers?

What we do in the Department of Social Services isn’t rocket science; it’s a lot harder.  Each human brain is different and reacts differently to intervention.  As such, the same effective intervention used for one person may not work for another.  That makes our work challenging but also very rewarding.  We literally work in an agency where every employee can make a significant, positive difference in at least one person’s life every day.  What could be more inspiring than that?  As our recruitment ad says: Find a job that matters!”

  1. What life experience has most shaped who you are as a leader?

I think all leaders are shaped by the amalgamation of experiences throughout their lives since good leaders are always learning and adapting.  From “learning what not to do” from a particularly ineffectual leader you previously worked with (or for), to “picking the brain” of a mentor who teaches critical lessons of leadership, we all develop skills through observation, study, trial and error.  As for life experiences that have shaped me, I have chosen to work in a “helping field” for my entire career after attending a Quaker college that emphasized the values of Simplicity, Peace, Integrity, Community, Equality and Stewardship.

  1. Where do you have the most impact?

The Department of Social Services has a broad and deep impact in promoting individual well-being, protecting vulnerable children and adults from abuse or neglect, and providing the supports needed to help people achieve and sustain independence. We do this through a variety of programs and services delivered efficiently and effectively that demonstrate the best practice standards outlined through the Council on Accreditation.  My role is to empower and support leaders at all levels of the Department to achieve these outcomes.

  1. In your opinion, what personal trait is most important to being a good leader and why?

Being open-minded is an essential aspect of leadership and one I continually strive to achieve.  The last 22 months has proven that no leader can predict the future and no leader has all the answers to what life may bring forth.  Being agile, accepting input from others, and being willing to try new things are all parts of being “open-minded” in my leadership style.  In my experience, autocrats don’t last long and their organizations don’t grow and prosper since they are closed to other people’s ideas and don’t grow new leaders.